Returns & Exchanges
At Fox Factory Vehicles, we stand behind our craftsmanship and want you to be completely satisfied with your purchase. If your order does not meet your expectations, we offer a straightforward return process for eligible parts and accessories within 30 days of delivery.
Submit a Request
Visit our online portal with your order number and email address to initiate your return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all hardware, instructions, and documentation are included to avoid restocking fees.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for transit back to our facility.
Receive Your Refund
Once our technicians inspect the returned items for quality assurance, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing